Privacy Policy

Last Updated: 28 October 2026

At IndiaBanknotes, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, share and protect information when you visit our website, create an account, purchase collectible banknotes or contact us.

IndiaBanknotes operates from Bangkok, Thailand. We handle personal data in accordance with applicable data protection requirements, including Thailand’s Personal Data Protection Act (PDPA). Where other privacy laws apply to our activities, such as the European Union’s General Data Protection Regulation (GDPR) or relevant United States state privacy laws, we seek to meet the applicable requirements.

This Privacy Policy applies to personal information processed in connection with the IndiaBanknotes website, online store, customer enquiries and related services.

For privacy-related enquiries, please email contact@indiabanknotes.com or use our Contact Us page.

We use personal information to operate our website, provide customer services, process transactions and fulfil our obligations to collectors. Depending on the circumstances, processing may be based on contractual necessity, legal obligations, consent or legitimate interests where recognized by applicable law.

We may use personal information to:

• Process payments, manage purchases and fulfil customer orders.
• Arrange international shipping and provide tracking or delivery information.
• Respond to enquiries, returns, refunds and customer support requests.
• Create and administer customer accounts.
• Maintain Want Lists and collecting preferences supplied by customers.
• Contact collectors about requested banknotes or items matching their stated interests, where permitted by applicable law and their communication preferences.
• Detect fraudulent transactions, prevent misuse and maintain website security.
• Improve website performance, usability and customer experience.
• Maintain accounting records and comply with applicable legal, regulatory and tax requirements.

Where consent is required for a particular activity, we will seek it before processing the relevant information. You may withdraw consent for that activity, subject to applicable law.

We do not use personal information for unrelated purposes without an appropriate legal basis.

We do not sell or rent customers’ personal information to third parties for their own marketing purposes.

We may disclose limited information to service providers where necessary to operate our business, process orders, maintain our website or provide customer support. These may include:

• Payment providers: To process payments, verify transactions and administer refunds.
• Shipping carriers: To arrange delivery, provide tracking information and address shipping-related issues.
• Website hosting and technical providers: To host, maintain, secure and operate our website and online store.
• Analytics and performance services: To monitor website usage and identify technical or performance issues.
• Professional advisers and public authorities: Where disclosure is required or permitted for legal, regulatory, accounting or legitimate business purposes.

We aim to limit disclosures to the personal information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies or contractual data protection arrangements, depending on their roles.

Our website uses cookies and similar technologies to support essential functionality, maintain shopping cart and account sessions, improve website security and understand how visitors interact with our content.

Some cookies are necessary for the website to function properly, while others may relate to analytics or performance measurement. Depending on the website services enabled, information collected may include IP addresses, device and browser details, pages visited and general usage statistics.

We may use services such as Google Analytics, Google Search Console and Cloudflare Analytics to understand website performance and identify technical issues. The information processed and use of cookies depend on the particular service and configuration.

Where required by applicable law, we seek your consent before activating non-essential cookies or similar tracking technologies. You may also manage cookies through your browser settings and any cookie preference controls provided on the website.

Disabling essential cookies may affect some website features, including shopping cart, checkout and account functions.

Depending on the laws applicable to your personal information and our processing activities, you may have rights concerning how your information is used and retained.

These rights may include:

• Access: Request information about personal data we hold concerning you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of personal information where applicable legal conditions are met.
• Restriction or objection: Request limitations on, or object to, certain uses of your information where permitted by law.
• Data portability: Request a copy or transfer of qualifying personal information where applicable.
• Withdrawal of consent: Withdraw consent for activities that rely on your consent, without affecting processing lawfully carried out before withdrawal.
• Complaints: Raise concerns with us or, where applicable, a competent data protection authority.

To exercise your rights, please email contact@indiabanknotes.com with sufficient information to identify your request. We may need to verify your identity before disclosing or changing personal information.

We will review and respond to requests within the timeframes required by applicable law. Certain requests may be subject to legal exceptions, including requirements to retain transaction or accounting records.