COLLECTOR SUPPORT
Banknote Return & Refund Policy
Clear Return Conditions & Refund Procedures
Understand our banknote return policy, including return eligibility, preservation requirements, damaged or incorrect orders, return shipping and refund processing.
OUR RETURN POLICY
Understanding Our Banknote Return Policy
Our banknote return policy is designed to give collectors confidence when purchasing historical paper money from IndiaBanknotes. We aim to provide accurate descriptions, authentic collectible banknotes and a clear procedure should a return be necessary.
Eligible purchases may be returned within 14 days of delivery, provided the banknotes remain in the same condition as received. This requirement is particularly important for rare and professionally graded notes, where even minor handling damage can affect their condition and value.
If your order arrives damaged or contains an incorrect item, please notify us promptly, preferably within 7 days of delivery. Approved refunds are processed to the original payment method within 3 business days after the returned banknote has been received and inspected.
Please contact us before sending any items back so that we can review your return request and provide the appropriate instructions.
ELIGIBILITY REQUIREMENTS
Banknote Return Conditions
Returned banknotes must be preserved in their original condition to qualify for a standard return.
Raw (Ungraded) Banknotes
Ungraded banknotes must be returned in the same condition as received, without new folds, creases, stains, handling marks or other damage.
Banknotes should remain in their original protective sleeves and be carefully handled throughout the return process.
Third-Party Graded Banknotes
PMG, PCGS and other professionally graded banknotes must be returned with their certification holders intact and undamaged.
Certification holders must not be opened, cracked, altered or tampered with. Both the holder and banknote must remain in their original condition.
All standard returns are subject to inspection. Items damaged, altered or otherwise changed in condition after delivery may not qualify for a standard return. This does not limit any applicable statutory consumer rights.
ORDER PROBLEMS
Damaged or Incorrect Banknotes
Please report shipping damage or an incorrect item promptly, preferably within 7 days of delivery.
Please inspect your order after delivery. If a banknote arrives damaged during shipping, or if you receive an item different from the one ordered, contact us as soon as possible with your order details.
Include clear photographs of the banknote, its certification holder where applicable, and the original packaging. Please retain all packaging materials until the issue has been reviewed.
Once we have reviewed the information, we will explain the appropriate resolution. Where applicable, transit damage claims may involve the shipping carrier’s investigation or compensation procedures. The 7-day notification request does not remove rights that cannot lawfully be excluded.
Information to Provide
- Your order number and contact details.
- A description of the damage or incorrect item.
- Clear photographs of the banknote and any grading holder.
- Photographs of the original packaging if damage occurred during shipping.
Please contact us before returning a damaged or incorrect item so that we can provide the appropriate instructions.
RETURN PROCEDURE
How to Return a Banknote
Follow these three steps to request a return and arrange a refund.
Contact Us Within 14 Days
Contact us within 14 days of delivery with your order number and reason for requesting a return. We will review your request and provide return instructions, including the appropriate return address.
Pack and Return the Banknote Securely
Keep the banknote in its original protective sleeve or certification holder. Use rigid packaging to help prevent bending and damage, and select a registered or trackable shipping service. Retain your dispatch receipt and tracking number.
Inspection and Refund Processing
Once the returned banknote is received, we will inspect it against the return conditions. Following approval, the refund will be processed to the original payment method within 3 business days. Your payment provider may require additional time to credit the funds.
IMPORTANT INFORMATION
Return Shipping & Refunds
Answers to common questions about return shipping costs, secure dispatch and refund processing.
Who pays the return shipping costs?
For standard returns, the buyer is responsible for return shipping costs. Different arrangements may apply if an incorrect or defective item was supplied or where required by applicable consumer law.
Are original shipping charges refundable?
Original shipping charges are generally non-refundable for standard returns, except where required by applicable law or where we agree otherwise in connection with an incorrect or defective order.
Which shipping method should I use to return a banknote?
We recommend using registered mail or a reputable courier service with tracking. The banknote should be securely protected with rigid materials to reduce the risk of bending or damage. Further packaging and delivery information is available on our Payment & Shipping page.
Can I return an ungraded banknote?
Yes, if the return is eligible and the banknote remains in the same condition as received. It should be returned in its original protective sleeve without additional folds, creases, stains or handling marks.
Can I return a PMG- or PCGS-graded banknote?
Eligible certified banknotes may be returned if the note and its grading holder remain in their original condition. A holder that has been opened, cracked, altered or tampered with may not qualify for a standard return.
What should I do if I receive a damaged or incorrect banknote?
Please notify us promptly, preferably within 7 days of delivery, and provide your order details and photographs of the item and packaging. We will review the situation and explain the appropriate resolution, without limiting applicable statutory rights.
When will my refund be issued?
After the returned banknote has been received, inspected and approved, we will process the refund to the original payment method within 3 business days. Your bank, card issuer or payment provider may require additional time before the funds appear in your account.
COLLECTOR SUPPORT
Have a Question About a Return?
If you need assistance with return eligibility, a damaged or incorrect order, return shipping or a refund, please contact us with your order details. We will be happy to explain the next steps.